Legal
GDPR Policy
Last updated: February 2026
1. Our Commitment
My Home Improvement Hub is committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains your rights and how we meet our obligations as a data controller.
2. Data Controller
My Home Improvement Hub is the data controller for all personal data collected through The Trust Method website. Our contact for data protection matters is:
3. Data We Collect and Why
| Data Type | Purpose | Legal Basis |
|---|---|---|
| Name & email | Deliver free book, send communications | Consent |
| Trade & location | Assess partner eligibility | Legitimate interest / Consent |
| Application details | Review partnership applications | Contract / Legitimate interest |
| Usage data | Improve website performance | Legitimate interest |
4. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right of Access — Request a copy of your personal data (Subject Access Request)
- Right to Rectification — Have inaccurate data corrected
- Right to Erasure — Request deletion of your data ("right to be forgotten")
- Right to Restrict Processing — Ask us to limit how we use your data
- Right to Data Portability — Receive your data in a structured, machine-readable format
- Right to Object — Object to processing based on legitimate interests or direct marketing
- Right to Withdraw Consent — Withdraw consent at any time without affecting prior processing
To exercise any right, email us at hello@myhomeimprovementhub.com. We will respond within 30 days.
5. Data Transfers
Where we use third-party service providers based outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent mechanisms, to protect your data.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. This includes encrypted data transmission (HTTPS), access controls, and regular security reviews.
7. Retention Periods
We retain personal data only for as long as necessary:
- Book opt-in data: retained while you remain an active subscriber or user
- Application data: retained for up to 2 years after a decision is made
- Analytics data: retained in aggregated, anonymised form
8. Complaints
If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO):
Website: ico.org.uk
Phone: 0303 123 1113